Digital Download FAQs at Preschool Vibes

Hey there,
School or corporate networks can sometimes block certain sites. Try switching to a personal device or different browser, and clear your cache/cookies. If that doesn’t help, please let us know.

Thanks – Preschool Vibes Support Team.

Hey there,
Payments can fail due to zip code mismatches or Apple Pay issues. The charge usually shows as pending and is automatically refunded when the transaction doesn’t complete. Updating your payment details or trying a different card often resolves this.

Thanks – Preschool Vibes Support Team.

Hey there,
If you’re on a school network or device, security filters might block your transaction. We recommend switching to a personal device or network and trying again. Let us know if you still need help.

Thanks – Preschool Vibes Support Team.

Hey there,
We currently don’t accept purchase orders unless payment is made online with a credit card. We’re unable to manually process orders, but we do accept major credit cards and Apple Pay on our website.

Thanks – Preschool Vibes Support Team.

Hey there,
Simply go to our site’s “Sign In” page and select “Forgot Password?” You’ll receive an email with a password reset link—be sure to check your spam folder if you don’t see it.

Thanks – Preschool Vibes Support Team.

Hey there,
You can find our Amazon Storefront here: Amazon Storefront. Feel free to browse our recommended products and favorite finds!

Thanks – Preschool Vibes Support Team.

Hey there,
We understand mistakes happen. We can refund your most recent duplicate purchase, please fill out a Contact Form detailing which items and orders were a duplicate. They need to be under the same account.

Thanks – Preschool Vibes Support Team.

Hey there,
Sometimes school or work networks block digital downloads. Also, check if popup blockers or strict browser settings are interfering. Switching to a personal device or a different browser often fixes the issue.

Thanks – Preschool Vibes Support Team.

Hey there,
Your download email might be in your spam or junk folder. If you used Apple Pay, the confirmation may have gone to your linked iCloud address. Please double-check your inboxes. If you still can’t find it, let us know.

Thanks – Preschool Vibes Support Team.

Hey there,
You’ll need to extract the contents of the ZIP file before using them:

• Windows: Right-click and select “Extract All.”

• Mac: Double-click the ZIP file.

• Mobile: You may need a dedicated ZIP file manager app.

Thanks – Preschool Vibes Support Team.

Hey there,
If your PDF is inside a ZIP file, unzip it first. Then, open it with a dedicated PDF reader (like Adobe Acrobat). Word can’t properly handle PDFs and might cause errors.

Thanks – Preschool Vibes Support Team.

Hey there,
You’ll need a dedicated PDF reader like Adobe Acrobat. Right-click your PDF file, select “Open with,” and then choose “Adobe Acrobat Reader.” If you don’t have it, download it first from Adobe’s website.

Thanks – Preschool Vibes Support Team.

Hey there,
No worries! Just click the expired link in your original email to trigger a new one. If you still don’t see it, check your spam or junk folder. Reach out if you need more help.

Thanks – Preschool Vibes Support Team.

Hey there,
This could be due to browser security settings or a firewall. Try disabling popup blockers, using another browser, or checking your device’s security software. If it’s still giving you trouble, let us know.

Thanks – Preschool Vibes Support Team.

Hey there,
It’s possible but can be tricky, especially for ZIP files. We recommend a computer for a smoother experience. If you must use a phone or tablet, you might need a ZIP manager app to extract the files.

Thanks – Preschool Vibes Support Team.

Hey there,
Open the template in Google Sheets, then go to “File” → “Make a Copy.” You can edit text, rows, and columns as needed. Formatting tools for fonts, colors, and cell borders are in the toolbar.

Thanks – Preschool Vibes Support Team.

Hey there,
In Canva, create or log in to an account. Upload the file via the “Uploads” section, then drag it onto your canvas. From there, you can edit text, add elements, and change colors before downloading your new design.

Note: Some resources require Canva Pro. (Noted in the product description) If you’re a teacher, you may be eligible for a free Canva Pro subscription—visit Canva’s website for details.

Thanks – Preschool Vibes Support Team.

Hey there,
Open the PowerPoint file and click on any text box or image to edit. You can change fonts, colors, and layouts. Use “Design” for themes and “Insert” for images. Remember to save a copy of your work.

Thanks – Preschool Vibes Support Team.

Hey there,
If you’re seeing a PDF open in Word, download Adobe Acrobat (free). Right-click the PDF and select “Open with” → “Adobe Acrobat Reader.” This ensures the file displays correctly.

Thanks – Preschool Vibes Support Team.

Hey there,
Some products simply aren’t designed to be edited. We’re unable to offer custom changes to these files at this time, but we appreciate your feedback for future updates.

Thanks – Preschool Vibes Support Team.

Hey there,
We primarily teach pre-K for 3–5-year-olds and use the Creative Curriculum (required by our district), along with Handwriting Without Tears and Orton Gillingham. We also created our own learning targets based on Ohio standards, which guide our resource development.

Thanks – Preschool Vibes Support Team.

Hey there,
We don’t currently offer lesson plans, but we hope to provide them in the future. Stay tuned for updates on our website or social media channels!

Thanks – Preschool Vibes Support Team.

Hey there,
Right now, we only have “We Can” statements for Ohio, and those resources aren’t editable. However, teachers from other states often adapt them to their local standards. We’ll consider expanding if possible.

Thanks – Preschool Vibes Support Team.

Hey there,
Our products are exclusively available on our own website to ensure we can provide the best service and value. Feel free to explore what we offer at Preschool Vibes—let us know if you have any questions!

Thanks – Preschool Vibes Support Team.

Hey there,
We follow the Orton Gillingham letter order when introducing letters and sounds. This approach groups letters in a way that’s more effective for early learners rather than going purely alphabetical.

Thanks – Preschool Vibes Support Team.